For the last 10 years, I’ve specialized in uniting customer centric systems & technology and optimizing to GROW & SCALE. With expertise in technical change management for CRM, Project Management, and CX, I led Customer Experience teams at a dynamic SaaS startup. Leveraging lean practices, we achieved exceptional customer satisfaction and product quality, maintaining a remarkable 99% retention rate despite fierce competition. I enjoy aligning sales, marketing, project and product management and support to enhance efficiency, elevate employee satisfaction, and boost customer experience, resulting in business growth.

Teaching, Facilitating & Coaching

Teaching is in my blood. Hailing from a family of teachers I’ve been a teacher, a teambuilding facilitator, coach, therapeutic guide, manager and am a 5th Degree Black Belt - Renshi Rank Karate Instructor. My wealth of leadership training allows me to adopt a holistic approach to digital transformation, integrating technology and people seamlessly. My goal is to support your team through a smooth transition, empowering them to accomplish more while reducing workloads.